You may cancel your booking (ONLINE) until 48 hours before departure, with no Cancellation fee.
CANCELLATION OF BOOKINGS AND REFUNDS
1.1. You have the right to cancel a Booking made through the Website.
1.2. If You decide to cancel a Booking You must notify through our online (Cancellation Form).
1.3. In the event of the cancellation of a Booking, in accordance with Clause 1.1 above, up to 48 hours (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than 48 hours (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You.
Pick-Up Point within 15 minutes of the Agreed Time - or within 60 minutes if the pick-up point is an airport - and You do not use our Taxi for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the Taxi turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.
1.5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, or within 60 minutes if the pick-up point is an airport - it will be at 247 Express Taxi discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the supplier.
1.6. For pre-paid bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday)