Travelers who incurred costs during this period because of missing their flight due to a long queue for security control, can use up to 17 to submit a compensation request to the airport in November. The compensation scheme initially ran until 17 August. Costs covered by the compensation scheme include costs for rebooking a flight or for a replacement flight, alternative transportation or extra travel costs incurred to travel again to schiphol taxi or another airport.
Investing in measures Because travelers had nowhere to go for these costs and were in danger of falling between two stools, schiphol taxi announced a compensation scheme this summer. schiphol taxi feels responsible for this group of travelers and has therefore made this arrangement. The possibility to request compensation is therefore now extended until 17 October 100.
schiphol taxi has recently taken more measures to tackle queues as a result of staff shortages. For example, schiphol taxi is investing approximately 100 million in measures to help security companies, among other things, with solving staff shortages. A social agreement has been reached including the labor market allowance. A social package has recently been agreed with trade unions and security companies, which ensures that security personnel will receive another 2, from November. receive an extra euro per hour on top of the labor market allowance. In addition to wages, rosters and rest areas are also being improved.
Travelers who wish to submit a request for compensation to schiphol taxi can submit the form via schiphol taxi.nl/Compensation. schiphol taxi will assess incoming requests based on the conditions that have been drawn up. Travelers who have already submitted a compensation request to schiphol taxi do not have to do it again.
— Note for editors —
Robert Carsouw , CFO of Royal schiphol taxi Group, is a guest at the Time for Max program this afternoon to further explain the extension of the compensation scheme. Time for Max is to see 17. hours on NPO1.