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Schiphol Taxi frequently asked questions

Find out all the information you need in order to plan your Schiphol Taxi transfer to the last detail.

Check out the frequently asked questions that our clients make on a daily basis and get a better understanding of the service you will be receiving when you decide to book a Schiphol Taxi with us.

How will I find my driver in the airport?

We offer Two PICK-UP POINT options, At Schiphol you would generally be collected from Departure Hall 2, However It is also possible to be collected at the The Meeting Point (VIP Service) at an additional cost of €10.

When booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service Center numbers.

Which payment methods are available?

You can pay cash to the driver, However Online and in all our Taxis you can pay with your Credit or Debit card, booking with Express Taxi can easily be adapted to suit you.

  • Cash To Driver (in Taxi)
  • PayPal (Online)
  • Ideal (Online)
  • Sofort Banking (Online)
  • Visa Card (Online & in Taxi)
  • Mastercard (Online & in Taxi)
  • V-Pay (Online & in Taxi)

Which Areas / Cities do you Cover?

We cover The Hague and surrounding Area including Delft, Rotterdam, Zoetermeer, Leiden, Monster, Naaldwijk and Wassenaar.

How do I book an extra pick-up or Drop off address?

An Extra Pick-Up or Drop-off Address within the same City costs Extra €10.

You can book your Taxi Online and add any extra Pick-Up or Drop-off Address in the “special instructions” field in the Booking Form.

After booking, you receive the Total Cost including any costs for extra Pick-Up or Drop-off Address.

Do you provide Child Seats?

We offer families a wide range of seats suitable for children of all ages; booster seats included. This is sure to save you a lot of bother, as it will eliminate the need to carry around your own bulky and inconvenient child seat at a time where all you want to do is relax.

NOTE: Childseats cost 5 Extra Euro.

CHILD SEAT

Forward-facing child seat Group 1: for children weighing 9-18 kgs (20-40 lbs) roughly from 1 year – 4 years.

MAXI-COSI

Rearward-facing Baby Seats Group 0: Group 0+: for babies up to 13kg (29lbs) roughly from birth to 12 months.

CUSHIONS

an extra seat or cushion placed on an existing seat for a child to sit on.

How can I change my reservation?

Within the Confirmation E-mail that you’ve received, there is a link to Edit your Booking, after you submit the change(s), we will send you a Confirmation Email again.

How can I Cancel my reservation?

You may cancel your booking (ONLINE) until 48 hours before departure, with no Cancellation fee.

CANCELLATION OF BOOKINGS AND REFUNDS

1.1. You have the right to cancel a Booking made through the Website.

1.2. If You decide to cancel a Booking You must notify through our online (Cancellation Form).

1.3. In the event of the cancellation of a Booking, in accordance with Clause 1.1 above, up to 48 hours  (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than 48 hours (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You.

Pick-Up Point within 15 minutes of the Agreed Time – or within 60 minutes if the pick-up point is an airport – and You do not use our Taxi for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the Taxi turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.

1.5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, or within 60 minutes if the pick-up point is an airport – it will be at 247 Express Taxi discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the supplier.

1.6. For pre-paid bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday) 

What happens if my flight is delayed?

We take note of your flight number and use these details to ensure that we are on time to collect you.

If your flight has been delayed, don’t worry about not having a car ready to pick you up, we use the flight detail information to ensure we are ready for you when you need us.

My Booking confirmation haven't arrived by email. What should I do?

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, after checking the Spam Box, please email or call our Customer Service Center.

What vehicle do I choose?

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suite your needs and don’t jeopardise your comfort either.

For groups of 5 passengers or more, we can either provide you with 2 (or more) vehicles or we can provide you with a quote for a Minibus from one of our partners. Such services are only available if you call us at +31 70 260 1445, email us at info@express-taxi.nl.

STATIONWAGON

Fits 4 passengers along with 3 hand luggage and 4 items of checked luggage.

SEDAN

Fits 4 passengers along with 2 hand luggage and 2 items of checked luggage.

Is the Taxi Price Fixed? are there any Extra charges?

The price quoted by our website is the price you will be paying at the end of the transfer and it represents the cost of the entire transfer (not per passenger).

How far in advance should I order a Taxi?

Although you can book your transfer whenever you would like, we always recommend you do this at least 6 hours prior to your required pick-up. Short notice request cannot always be honoured seeing we might not have an available driver in the area of your request or we might be fully booked at the time.

Do you provide transportation 24 hours a day?

Although our office open hours (customer support) is between 8:00 and 23:00 (Amsterdam Time), we are technically open 24 hours a day, 7 days a week. We undertake transfers at any time of the day or night and you will be provided with an emergency contact number and the driver’s phone for out of hours support. You can call us at +31 70 260 1445, email us at booking@express-taxi.nl.

Can I have a receipt or an Invoice?

A formal Taxi Receipt will be printed for you in the Taxi, Please ask our driver. If you tell us in advance we can also prepare for you a tax invoice (mostly for business and corporate customers).

Is your Compnay Licensed?

Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Kvk : 56041551
Bank: NL33 INGB 0007 4374 83
BTW: NL515612066B02

SECURE ONLINE PAYMENTS

You can pay cash to the driver, However Online and in all our Taxis you can pay with your Credit or Debit card, booking with Express Taxi can easily be adapted to suit you.

What vehicle do I choose?

STATIONWAGON
SEDAN

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